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Thursday, April 21 • 11:00am - 12:30pm
Wayfinding: A Tale of Two Libraries and their Methods for Understanding Library Navigation

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Library buildings offer users an often overwhelming array of services and resources which aren't always obvious or easy to find. This leads to wayfinding frustrations and service fail points for our users. This presentation will cover basic wayfinding concepts, low-cost tools and methods for uncovering problems that deliver high impact solutions, and how these concepts are related to service design thinking in libraries.


Annie Downey

Associate College Librarian & Director of Research Services, Reed College Library
avatar for Beth Filar-Williams

Beth Filar-Williams

Head of Library Experience and Access Department, Oregon State University libararies & press
Beth Filar Williams has held the role as Head of the Library Experience and Access Department at Oregon State University Libraries and Press since early 2015. Overseeing the public service desks and building, her focus is a holistic approach to understanding user’s experience in... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Carol Sevin

Oregon State University.

Thursday April 21, 2016 11:00am - 12:30pm PDT
Deschutes South